Senior IT Infrastructure and Cloud Engineer Based in Farmington Hills, Michigan.

• Manage and maintain Windows Server infrastructure including Active Directory Domain Controllers and file servers across on-prem and cloud environments.
• Administer Palo Alto firewall for network security, segmentation, and secure remote access.
• Oversee Microsoft 365 tenant administration Exchange Online, Teams, SharePoint, licensing, and identity/security policies (Conditional Access, MFA).
• Manage endpoint security and EDR/MDR tooling to protect systems against evolving threats.
• Implemented Jira Service Management as the organization's IT ticketing platform to streamline support operations.
• Coordinate with MSP and vendor partners on security, backup, and infrastructure strategy.
• Support compliance efforts aligned with CMMC/FCI requirements for federal contract obligations.

Delivering modern IT services for small to mid-sized businesses, including Microsoft 365 tenant setup, license management, security hardening, and automation across Exchange Online, Entra ID, Conditional Access, Teams, SharePoint, Power Apps, and Power Automate. Deploy and optimize Microsoft Teams Rooms, provide managed IT support for Windows environments and Office 365, and engineer UniFi-based networks with VLANs, content filtering, and performance tuning. Implement SaaS Alerts for real-time cybersecurity monitoring and deliver WordPress and Shopify websites with custom features. Offer IT consulting, vendor management, and licensing strategies to ensure secure, scalable, and goal-aligned technology solutions.

I directed enterprise-wide IT infrastructure upgrades that improved system efficiency by 30% and reduced operational costs by 15%. I standardized architecture and implemented automation to cut downtime by 20% and increase team productivity by 25%. Leveraging Azure Active Directory and Microsoft Intune, I deployed enterprise security policies and enabled secure remote access for over 300 employees. I partnered with leadership and vendors to deliver tailored IT solutions that boosted operational efficiency by 15%, conducted vendor evaluations and system performance testing to improve benchmarks by 25%, and implemented policies and best practices that reduced incident response time by 40% and lowered support requests by 30%.

Defined web project scope and implemented solutions, increasing Shopify sales by 30%. Managed Shopify/WordPress administration, enhancing performance, security, and stability. Developed test plans, troubleshot software issues, and trained users. Optimized API performance and SQL queries, ensuring scalability and data efficiency.